WEIGHT: 58 kg
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My husband and I were on the last segment of our Hainan holiday and wish we had skipped our stay at this Hilton altogether. What we cannot understand is the rationale behind the architectural design of the building.
Having to ride an elevator to the reception is fine but having to share this very same lift, the only way to get to and from the gym and swimming pool, while in your bathrobe or damp sportswear with the general crowd who are travelling to and from the reception is simply unacceptable. How such a thoughtless design was approved is beyond imagination. To add to our list of frustration, the multiple lift transfers between reception, our room and the club lounge really soured our stay there.
Plus, we were given the smallest, a seriously small, club room we've ever stayed at any Hilton globally. The fiddly shower nozzle on the bath was near impossible to manage, flooding the floor making the bathroom a hazard to use. Horrible hairdryer with the most user-unfriendly coiled cord. The club lounge was unremarkable, mostly with noisy guests who think nothing of the comfort of others. Likewise at the ground lobby where guests hollar across the hall as if they were at some street markets.
May I suggest the hotel to train their staff to manage unkempt and lesser mannered guests. Such behaviour can make one's Hilton experience unpleasant. A pity perhaps, that the comfort of A pity perhaps, that the comfort of the bed is the only consolation to our stay.
Dear valued guest, Thank you for staying with us at Hilton Haikou and feedback to us of your heartfelt experience. We can understand your preference of privacy and public manner. Local citizens are known for their warm and passionate friendliness, sometimes they may not realize of their over lively loudly when they greet a friend. But of course, it will be our pleasure to arrange a less distracted table upon your request next time you visit. Again sorry about the inconveniences caused, thanks for your patronage and look forward to welcoming you back.